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Privacy Policy

Effective Date: May 29, 2026
Company Name: PSC Investigations LLC

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1. Introduction

PSC Investigations LLC (“Company,” “we,” “our,” or “us”) is a Florida-licensed private investigation firm operating in the State of Florida. We are committed to protecting the privacy, confidentiality, and security of the information we collect and process in the course of our investigative services.

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This Privacy Policy explains how we collect, use, disclose, and safeguard information in accordance with applicable laws, including the Florida Information Protection Act and the Florida Security of Communications Act.

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2. Information We Collect

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We may collect and process the following categories of information:

  • Client Information: Name, address, phone number, email, billing details, and case-related instructions.

  • Subject Information: Information about individuals who are the subject of lawful investigations.

  • Public and Commercial Data: Court records, business records, databases, and publicly available online information.

  • Surveillance Data: Photographs, video recordings, and observations collected in compliance with applicable law.

  • Website Data (if applicable): IP address, browser type, cookies, and analytics data.
     

We do not knowingly collect information through unlawful means or misrepresentation.

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3. How We Use Information

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We use collected information strictly for legitimate and lawful purposes, including:

  • Conducting private investigations as authorized by clients

  • Performing surveillance and research in compliance with applicable law

  • Preparing investigative reports

  • Communicating with clients and authorized parties

  • Maintaining internal business records

  • Complying with legal and regulatory obligations
     

4. Legal Basis for Processing
 

We process information based on:

  • Performance of a contract with clients.

  • Compliance with legal obligations.

  • Legitimate business interests, including fraud prevention and case management.

  • Consent, where required by law.

 

5. Recording and Surveillance Compliance (Florida Law)

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In accordance with the Florida Security of Communications Act:

  • Audio recordings of private communications are made only with the consent of all required parties.

  • We do not engage in unlawful interception of oral, wire, or electronic communications.

  • All surveillance activities are conducted in compliance with applicable federal and Florida laws.

 

6. Information Sharing and Disclosure

 

We may disclose information only when necessary and lawful:

  • To clients as part of the investigative findings.

  • To attorneys or legal representatives.

  • To law enforcement or government authorities when required by law.

  • To service providers (e.g., secure data storage or IT support) under strict confidentiality agreements.

 

We do not sell personal information.

 

7. Data Retention

 

We retain information only as long as necessary to:

  • Fulfill the purpose of the investigation.

  • Comply with legal, regulatory, and licensing requirements.

  • Resolve disputes and enforce agreements.

 

When no longer needed, data is securely deleted or destroyed.

 

8. Data Security

 

We implement reasonable administrative, technical, and physical safeguards to protect information, including:

  • Access controls and confidentiality restrictions.

  • Secure storage systems.

  • Encryption where appropriate.

 

9. Data Breach Notification (Florida Requirement)

 

In accordance with the Florida Information Protection Act:

  • We will investigate any suspected data breach promptly.

  • If a breach involving personal information occurs, affected individuals will be notified no later than 30 days as required by law.

  • We will also notify regulatory authorities when required.

 

10. Your Rights

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Depending on applicable law, individuals may have the right to:

  • Request access to personal information.

  • Request correction of inaccurate data.

  • Request deletion where legally permissible.

  • Object to certain data processing activities.

 

To submit a request, contact: s.charbonneau@pscinvestigations.com

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11. Confidentiality and Professional Standards

 

As a licensed investigative firm regulated by the Florida Department of Agriculture and Consumer Services:

  • We adhere to strict confidentiality and ethical standards.

  • Information is handled discreetly and disclosed only when legally permitted or required.

  • All investigations are conducted for lawful purposes only.
     

12. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve functionality, security, and user experience.

 

What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites recognize users, remember preferences, and collect basic usage information.

 

Types of Cookies We Use


We may use the following categories of cookies:

  • Essential Cookies: Necessary for website operation, such as navigation and security

  • Performance Cookies: Help us understand how visitors use our website (e.g., page visits, traffic patterns)

  • Functional Cookies: Remember user preferences and settings

 

We do not use cookies to conduct investigative activities or collect sensitive personal data.

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Analytics and Third-Party Tools

 

We may use third-party analytics services, such as Google Analytics, to understand website traffic and usage patterns. These services may collect information such as IP address, browser type, and pages visited.

 

Information collected through these tools is used only to improve website performance and is not used to identify individuals for investigative purposes.

 

How You Can Control Cookies


You can control or disable cookies through your browser settings. Most browsers allow you to:

  • Block or delete cookies

  • Receive alerts when cookies are being used

  • Set preferences for certain websites
     

Disabling cookies may affect some website functionality.

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Do Not Track Signals
Some browsers offer a “Do Not Track” (DNT) feature. Our website does not currently respond to DNT signals due to the lack of a uniform standard.

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Data Sharing
We do not sell or share cookie-derived data for advertising purposes.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

 

14. Contact Information

PSC Investigations LLC
2653 Bruce B Downs Blvd.
Tampa, FL 33544
s.charbonneau@pscinvestigations.com
813-404-6484

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